Support
We read everything. Email us and a human will get back to you, usually within a day or two.
For account help, include your Support ID from Settings in Solulu. Tap Contact Support in the app to include it automatically.
Quick answers
- Cancel or manage your subscription: Settings on your iPhone, tap your name, then Subscriptions, then Solulu. Cancelling stops the next renewal; you keep access until the period ends.
- Refunds: purchases are processed by Apple, so refunds go through them at reportaproblem.apple.com.
- New phone? Your subscription is tied to your Apple Account. Open Settings or the subscription screen and tap Restore Purchases. Your available movies are restored with your subscription.
- Your movie won’t play: Solulu saves movies on your device so you can watch offline while your subscription is active. If a movie has not been saved yet, reconnect to download it. If your purchase has not unlocked access, use Restore Purchases on the subscription screen or in Settings.
- Delete your data: open Settings in Solulu and choose Delete My Data. This deletes your answers, photos and mind movies (details and timelines in our Privacy Policy). Deleting your data does not cancel an Apple subscription; cancel separately as above.
- Something in a movie felt off or upsetting: tell us. Your movies are AI-generated, and we want to know when one misses. We can investigate and help with removal.
Who we are
Solulu and solulumethod.com are provided by Negbeta Limited, a company registered in the United Kingdom.
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@solulumethod.com